Refund & Cancellation Policy

Clear rules on cancellations, eligible refund cases, and the evidence required for custom print orders.

At OnlinePrintout.com, we strive to deliver high-quality prints. However, since every order is custom-printed specifically for you, we have specific guidelines regarding refunds and cancellations.

1. Cancellation Policy

You can cancel your order any time before printing starts — right from the Manage order page, with a refund.
The refund covers everything you paid online, minus a 3% platform and payment gateway charge (rounded up to a whole rupee). The exact figure is shown before you confirm the cancellation. The refund is made automatically to your original payment method within 5–7 working days, and we send you the bank reference number on WhatsApp once your bank has it, so you can match it on your statement.
Once the printing process begins, the paper and ink are consumed, and we cannot offer a cancellation.

2. Modifying an Order

An order can be modified once, and only before printing starts. That single modification covers everything — files, print options and the delivery address.

A modification can only increase the price. If your change makes the order cheaper, the price stays the same: updating an order is not eligible for a refund. A refund is issued only when an order is cancelled.

Need another change after your one modification? Cancel the order (possible until printing starts, with a refund) and place a fresh one.

3. Returns & Refunds

We do not accept returns for "Change of Mind" as the documents are custom-made regarding your specific file and settings.

However, we offer a Full Reprint or Refund in the following cases:

Pages are missing or printed in the wrong order.
The binding is damaged upon arrival.
The print quality is illegible (faded ink, streaks).

Mandatory Requirement:

Due to the personalized nature of printing, refunds or reprints are provided ONLY if a clear unboxing video is shared within 24 hours of delivery showing the package condition and the defect. We accept video proof only — no photos (they can now be generated or edited): one uncut video of up to 60 seconds. For missing or damaged items, including a parcel damaged in transit, it must be the video you filmed while unpacking.

To request a refund, please WhatsApp us at +91 9315593183 with the video of the issue within 24 hours of delivery. You can also report it from your Manage order page within the same 24 hours.

4. Partial Cash on Delivery

When Partial COD is offered at checkout, you pay a 25% deposit online and the balance to the courier at delivery, in cash or by UPI as the courier supports. It is open to any customer with a verified mobile number, for a limited number of orders per phone number (currently one), on orders up to ₹5,000.

The fee. The order total includes a Courier COD collection fee of ₹50 or 2.5% of the order value, whichever is higher (it covers the courier's charge for collecting the payment at your door), and GST applies to it at the highest GST rate on your order. Both are shown before you pay.
Cancelling before printing. The deposit is refunded minus a 3% platform and payment gateway charge, the same as any cancellation (section 1), and nothing is due at delivery.
Refused or undeliverable parcels. If the parcel is refused by you at the door, or can't be delivered because you could not be reached or the address was wrong or incomplete, the deposit is not refunded: it covers what that order has already cost — printing it and shipping it both ways. Nothing more is charged, and the balance is no longer due. A parcel lost or damaged by the courier, or returned because of something on our side, is not a refusal: the deposit is refunded.
Order changes. Any extra amount for a change is paid online at the time of the change; the amount due at delivery does not change.
Print problems. A damaged or defective order is handled exactly as in section 3.

The full conditions are in section 4A of our Terms & Conditions.